How you can access Chisholm information

There are different ways you can access Chisholm information depending on the category of information and documents you are seeking. This page provides information about Chisholm’s informal and formal processes for making information available to the public including under Victorian right to information and privacy laws and under court processes such as subpoenas and warrants.

Right to information at Chisholm

Chisholm is a prescribed authority (or agency) under the Victorian Freedom of Information Act 1982 (FOI Act) which gives individuals the right to access documents of an agency, subject to some specified exemptions.

Chisholm is committed to making information about Chisholm and documents held by Chisholm readily available to the public via our website, through internal information access processes and via FOI Act processes.

Chisholm has appointed points of contact for different categories of information to make it easier for member of the public to gain access to information and so that it is not always necessary to make a formal FOI application for access to information.

FOI Act requests

All requests under the FOI Act must be made in writing to:

FOI Officer
Chisholm Institute
PO Box 684
Dandenong VIC 3175

or by email

You are not required to complete an application form to make an FOI request to us. You are welcome to complete the relevant application form and sending it post or email:

Freedom of Information Application Form – Request for Documents (FOI Act, section 17)

Freedom of Information Amendment Request Form (FOI Act, section 39)

The application fee for making a request for access under section 17 of the FOI Act is $31.80 (from 1 July 2023) and $32.70 (from 1 July 2024).

If payment of the application fee would cause you hardship, you can ask for it to be waived by providing evidence, such as a photocopy of your current health care card.

If you have a question about making a request or want to discuss your request further, please contact our FOI Officer on +61 3 9212 4655 or at

Common requests

Common current or past student requests for information released routinely without the need to make an FOI Application are listed below:

  • Copy of receipt - $5
  • Initial hard copy certificate (and record of results) – Free on request*
  • Replacement certificates - $50**
  • Letter of completion - $15
  • Replacement certificates for overseas students (standard postal delivery) - $70
  • Replacement certificates for overseas students (courier delivery) - $120
  • Archive search (prior to 2000) - $50
  • Replacement of student ID card - $10
  • ‘On request’ statement of attainment, statement of results and replacement competency cards - $10**
  • International delivery - $20 (standard postal delivery) or $70 (courier delivery).

* These charges apply until 31 December 2024 as part of the My eQuals at Chisholm implementation.

* These charges apply until 31 December 2024 as part of the My eQuals at Chisholm implementation.
** Where a hard copy replacement certificate or statement is ordered, a copy will also be provided via My eQuals.


  • Fees and charges are in Australian Dollars.
  • My eQuals is only available for domestic students (i.e., non-International students where training is completed in Australia).

Points of contact for different categories of information

If you would like to make a request for access to information, we recommend you first contact the recommended point of contact (listed below) relevant to the category of request / information you seek.

The point of contact can provide you with advice on accessing the information you seek outside of the FOI Act, if available or they may refer you to the FOI Officer if an FOI application is required to be made.

Legal documents

Legal documents outside the FOI Act (eg legal letters, requests from lawyers, court orders or subpoenas) can be sent to:

Thomas Patereskos
General Counsel

Media requests

Members of the media organisations should contact Alicia Pridgeon, Head of Marketing & Communications at as a first point of contact for information and data requests.

Current students and staff access to personal information

Current students and staff can access certain information, including personal information Chisholm holds about them via the following pathways.


Students can access information via Chisholm’s Student App or by contacting Student Enquiries & Enrolment Services by email or phone 1300 244 746.


Via Chisholm’s People Systems such as HR Kiosk (Chisholm’s Employee Self Service) or PDR Platform (Chisholm’s Performance and Development Portal) or Paytime (for timesheets).

Past students and past staff access to personal information

Past students who do not have an active account can request copies of academic records, evidence of enrolment, qualifications etc. by contacting:

Past students

By contacting Chisholm’s Academic Administration by email

Past staff

In the first instance contact or telephone 03 9212 5497.

Requests by third parties for information about past or current students

Requests should be made to Academic Administration via emailing

Requests for documents / information held by Chisholm relating to a past or current student should be made wherever possible by the student rather than through third parties.

However, we understand in some instances third parties wish to obtain verification of qualifications or education credentials of a Chisholm current or past student.

Chisholm can only provide information regarding a student’s record to a third party where the following is received, as per Chisholm’s Privacy Policy:

  • the student’s name and date of birth, and,
  • a signed consent/authority of the student to release the student’s academic records, and
  • a certified copy photo-copy of their personal ID (driver’s licence or passport) showing their signature.

Before disclosing any information, Chisholm must be satisfied as to:

  • the identity of the person seeking information (full name, position and organisation, if any)
  • exactly what information is being sought
  • the reason that the person or organisation is entitled to request and receive this information.

If there is any uncertainty about a request for information, Chisholm staff will contact the General Counsel at Chisholm for advice and support.

Request for health and medical records

Access requests for health and medical information held by Chisholm are handled under the FOI Act and the Health Records Act 2001.

Requests for health or medical information held by Chisholm’s Student Counselling Services or via Chisholm’s Employee Assistance Program should be made by contacting or the relevant counselling / health service provider directly.

Where the provider is a private sector organisation you can request access or correction to your health records under the Health Records Act 2001 and in accordance with the processes set up by the private sector organisation. You will be asked to put your request in writing and provide proof of your identity. Requests made on behalf of another person must be made in writing and include evidence of their authority to act on behalf of the other person.

You can also make your request access to or correction of your health records via a formal FOI application.

Subpoenas and witness summonses

Chisholm is sometimes served with subpoenas, witness summonses and other similar court issued process which requires the production of documents to the Court.

Providing information to a court or tribunal in compliance with a subpoena or summons is generally an exemption under privacy laws.

Service of a subpoena or other court document is as follows:

General Counsel
Chisholm Institute
121 Stud Road
Dandenong VIC 3175

Other information available under FOI Act

We make a large amount of information available online. Our Freedom of Information Part II Statement gives an overview of where you can find frequently accessed documents.

Statement 1 - The organisation and functions of the Institute

Chisholm Institute of TAFE is a body corporate and established by the Education and Training Reform Act 2006 (Vic).

The objects of the Institute as provided in this Act are:

  • to perform its functions for the public benefit by:
  • operating its businesses, delivering educational services and utilising assets that it manages on the State's behalf as efficiently as possible; and
  • ensuring that it is sustainable in the medium to long term, and
  • ensuring that its procedures, policies and practices are consistent with prudent commercial practice, and
  • endeavouring to maximise its contribution to the economy and wellbeing of the communities and industries served by the institute and the State as a whole; and
  • to facilitate student learning, knowledge acquisition, skills for employment and vocational education and training through excellent teaching, innovation and educational leadership that delivers quality outcomes, and
  • to collaborate as part of a strong public training provider network which is mutually and commercially beneficial to enable the institute to offer or provide educational services that meet the needs of industry partners and communities, including persons and groups that have particular education needs, and
  • any other objective set out in an Order in Council or Ministerial Order made under section 3.1.11 relating to the institute.

The Institute has numerous teaching delivery areas to provide the teaching functions of the Institute.

The Institute is governed by a Board. The Board is assisted by Board committees and is supported by the Chief Executive Officer and a group of Executive Directors.

Statement 2 - Categories of documents

Chisholm Institute maintains documents in four main categories and uses a variety of business systems and a dedicated records management system to create, store and manage these document. Documents are held subject to Chisholm’s retention requirements. The main categories of documents maintained by the Institute are:

Student Management documents

documents which relate to individual students including but not limited to enrolment and re-enrolment applications, academic progress, student grievances complaints and misconduct, prizes and scholarships, graduations and completions of study, including withdrawals and transfers of study credits, all of which are held subject to Chisholm’s retention obligations and constraints under applicable legislation.

Teaching and Learning documents

documents which relate to curriculum development, accreditation, approval and delivery for all courses, programs, subjects, modules and units delivered by Chisholm Institute.

This category includes:

  • accreditation and approval of courses, subjects and units by the institute and by relevant external professional and regulatory bodies as well as curriculum delivery
  • timetabling, attendance, management of off-campus activities and work placements, training plans, and the assessment of students’ knowledge and skills examination papers and assignment material submitted for assessment,

each of which is held subject to Chisholm’s retention obligations and constraints under applicable legislation.

Student Support and Engagement documents

Documents which relate to student support and engagement services provided by the Institute to individual students, including counselling, financial education, careers support, Koorie liaison, retention/early intervention activity, equitable learning and disability support and complaints. Student Support also retain records of students who attend workshops and events including wellbeing, education, social, engagement and feedback activities.

Governance and administrative documents

Documents which relate to the management and administration of Chisholm Institute including but not limited to employment and personnel records; information, communication and records management; property, vehicle fleet and asset management; financial and contract management; work, health & occupational safety and industrial relations; government and community relationships; organisational governance, strategic planning and policy development and implementation.

Chisholm releases documents and information to the public proactively on Chisholm’s website, through media releases and routine publications or via routine informal requests or in response to formal FOI applications. It should be noted that if the document or information is exempt or contains exempt information it may not be released by Chisholm. Whether a document or information is exempt will always depend on the particular facts and circumstances of the matter, for more information on exempt documents and information please see our Freedom of Information (FOI) policy.

Statement 3 - Freedom of information arrangements

The FOI Act provides you with the right to access information in the possession of Chisholm Institute. The FOI Act gives you:

  • the right to access documents about your personal affairs and the activities of government agencies
  • the right to request that incorrect or misleading information held by an agency about you be amended or removed.

An FOI request needs to be made in writing and should be accompanied by a fee.

How long does it take to process a request?

Once we receive your application, the FOI Officer will review it and contact you if further information is needed. Once we have a valid and confirmed request, we will then endeavour to process it within the required timeframe.

If any documents or parts of documents are considered by us to be exempt under the FOI Act, our written decision notice will provide you with the reasons for the decision. It will also explain your rights of review.

What documents may be accessed under the FOI Act?

The FOI Act covers documents in the possession of the Institute whether created by the Institute or received by the Institute. It includes documents held in files, or records of the Institute, or held by an individual for the purpose of discharging his/her duties.

Examples of documents that may be accessed under the FOI Act include: emails, reports, meeting agendas and minutes, contracts/agreements, books, maps, plans, drawings, audio-visual media and photographs.

The right of access established by the FOI Act does not extend to:

  • exempt documents as specified in part IV of the FOI Act
  • documents containing information of a kind which is already available for purchase by the public from the Institute
  • library material maintained for reference purposes
  • documents created prior to 5 July 1978 other than documents which relate to the personal affairs of the applicant. Documents of any age are subject to FOI if they relate to the personal affairs of the applicant.

What documents may be exempt?

Certain documents are exempt from release, as specified in Part IV of the FOI Act.

Examples of exempt documents include:

  • documents that would unreasonably disclose information about the personal affairs of people other than the applicant
  • internal working documents (ie. for the purpose of the deliberative processes involved in the functions of an agency, a Minister or Government), the disclosure of which would be contrary to the public interest
  • documents subject to legal professional privilege
  • documents relating to trade secrets, or to certain other matters of a business, commercial or financial nature

documents containing material communicated to an agency in confidence, and whose disclosure would be contrary to the public interest by being reasonably likely to impair the agency's ability to obtain similar information in the future

Exemptions are considered on a case-by-case basis.

Statement 4 - Publications

Chisholm Institute of TAFE publishes a wide range of material related to its governance and organisation under

Information includes:

  • Who we are, including information about the Board and directors
  • Campus locations and hours
  • Media releases
  • Training facilities
  • Casey Tech School
  • Caroline Chisholm Education Foundation
  • Key publications

Statement 5 - Policies and processes

The Institute has published a number of policies and processes which are publicly available via Chisholm’s website 

Statement 6 – Reports and publications

Chisholm publishes a range of reports, publications, course guides and other information via Chisholm’s website, including:

  • Annual Reports from 2013 onward
  • Key Chisholm Policies such as Chisholm’s Child Safe Policy, Student Code of Conduct
  • Current course guides

The full range of publications are available from