Chisholm offers a range of courses delivered online via a number of learning modes. We are committed to providing a high-quality learning experience for students and these online service standards explain our commitment.

Student support and engagement

All Chisholm students have access to the same support services as on-campus students.

You can access all five campus Library and Learning Centres as well as counselling services, disability support, learning skills help desks, Studiosity (free online tutor support) and many other support services.

The Student Engagement Team is there to help. As a leading education provider, we monitor your participation to help you keep on track. If you are fully online student we will check to see how you are going within two weeks of your start date and contact you by email, phone or SMS if it looks like you need some help.

Students who haven’t participated within five weeks of the module start date will be deemed to have stopped studying and may be withdrawn from the course.

More information about support services.

Teachers or assessors

All trainers and assessors delivering courses at Chisholm hold formal current teaching qualifications and current industry experience in their field of expertise. We take advantage of the latest teaching technologies and best practice teaching methodologies to bring you up to date and engaging learning wherever and whenever you want it.

As a Chisholm student, studying fully online, you will regularly engage with your teachers through messages in myChisholm, group discussion boards and weekly live or recorded webinars.

Your teacher will respond to your queries within two business days. Assessments submitted on time will be marked and returned within one week of the due date.

If your study is a combination of online and on-campus you will engage with your teachers both in person and online.

Chisholm provides collaborative learning opportunities that enables you to interact and engage with your peers and teacher through group discussion forums, online messaging and live webinars.

Ongoing feedback will be provided as you study through:

  • Interaction with teachers in webinars, discussion forums and online messaging.
  • Detailed feedback on your assessments.

Additional help for fully online students

The team will reply to phone calls during opening hours immediately and to emails within two business days. You can reach the Student Engagement Team on 1300 244 746 or email studentengagement@chisholm.edu.au.

Additional help for OnlinePlus delivery

For assistance with your online component of your course, contact your teacher in the first instance. Additional support is available through Chisholm’s Library and Learning Centres and support services. Technical issues can be addressed by IT Support.

Learning materials

Chisholm ensures online learning materials are presented in a variety of formats to optimise the learning experience, including:

  • Interactive live webinars with teachers and peers
  • Interactive discussion forums
  • Guided content
  • Video

Alternative versions of key information can be provided upon request to students with specific accessibility requirements.

Mode and method of assessment

A minimum of two forms of assessment will be used for each unit of competency.

Forms of assessment will vary per course, but will include a combination of the following:

  • Observation
  • Knowledge questions
  • Presentations
  • Projects
  • Evidence portfolios
  • Reports or case studies
  • Demonstration of practical skills.

Where fully online students are asked to demonstrate competency in practical skills, video technology may be used.

Accessibility statement

Chisholm is committed to improving the user experience and ensuring that our website and its content is available to the widest possible audience, including readers using assistive technology. Our website and web templates aim to meet Level AA success criteria of W3C Web Content Accessibility Guidelines (WCAG) 2.0.

IT Support

Students can phone us on 1300 244 746 during opening hours to help resolve most IT issues. For more technical issues, further support will be coordinated from the Chisholm IT help desk.

Student entry requirements and induction

Digital literacy for fully online students

As part of the Pre-Training Review, we will assess your level of digital literacy by:

  • Asking you to undertake a self-assessment quiz.
  • Discussing the quiz outcomes with you.
  • Making recommendations about whether the course is suitable for you as well as identifying areas that require additional support.

Requirements for all students accessing part or all of their learning online

You will access some or all of your learning materials using Chisholm’s learning management system, myChisholm. The following are the minimum information technology requirements for you to access your course materials:

  • A desktop or laptop computer (with 8GB memory and 1.8Ghz processor), however many aspects of the course can be accessed via smartphone or tablet.
  • Microsoft Office 2003 or later.
  • A reliable internet connection with the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge or Safari. Students experiencing poor internet connections may choose to attend a Chisholm campus where free wifi is available as well as access to computers.

Please note: Bookkeeping and accounting students will need access to a PC to engage with MYOB learning software and materials.

If any information or service is inaccessible or you would like additional support with a physical, medical or mental health condition, please email the Equitable Learning and Disability Support team. If you are having technical difficulties please email the Chisholm IT Support team. We will aim to get back to you within one working day.

Withdrawals and refunds

You will receive a refund of tuition fees paid less an administration fee of $50 for non-Student Loans courses if you lodge a withdrawal/refund application within 28 days of commencing your course for the year.

You will receive a 100 per cent refund of tuition fees if you lodge a withdrawal/refund application for a VET Student Loans unit of study on or before your census date for that unit.

Due to the flexible nature of online study enrolments, the particular census date for your unit of study will be calculated based on your individual start date in that unit.

VET unit of study census dates will fall on the first Wednesday of each month and will not be earlier than 20 percent of the way through the VET unit of study.

Feedback

At Chisholm we strive for continuous improvement and value your feedback.

Please email your comments, positive or negative, to feedback@chisholm.edu.au.

You will also have the opportunity to provide feedback relevant to the units that you have just completed at the end of your current study period. If you need to make a formal complaint, please see the details for the complaints process.