Multifactor authentication

Chisholm students will be required to use a form of Multifactor authentication (MFA) when using Chisholm systems from 8 August 2024.

Students must have a personal mobile device to be able to setup MFA. If you don’t have a mobile phone, you cannot access Chisholm apps and systems.

MFA requires two forms of identification, something you know (your password), and something you have (your mobile phone). This means if someone finds out your password, your account will remain secure.

The methods for MFA include:

  • Your password, and
  • SMS/phone, or Microsoft Authenticator App

The first time you log into Chisholm, you will be asked to provide a mobile phone number. This phone number will be used for MFA and Self-Service Password Reset (SSPR)

Set up your Multifactor authentication

If you need instructions to set up your MFA, view the setup MFA guide:

If you have already setup MFA, view the sign in using SMS guide:

Microsoft Authenticator App

The Microsoft Authenticator App can be be set up as an alternative sign in method to SMS.

Set up Microsoft Authenticator App

If you need instructions to set up the Microsoft Authenticator App, view the Authenticator set up guide:

If you have already set up the Microsoft Authenticator App, view the sign in using Authenticator App guide:

Self-service password reset

Self-service password reset (SSPR) enables students to change or reset their passwords. Students need to have an active mobile phone number already authenticated prior to reset.

Resetting your password

To re-set your password, you’ll need two ways to prove your identity:

  • Your password, and
  • SMS/phone, or Microsoft Authenticator App.

Reset your password

I'm locked out. What do I do?

If you’re locked out of Chisholm applications and systems because you have not set up Multifactor authentication, you'll need to set up your MFA.

Access Office 365

Access Email and Office 365

Wi-fi

While you’re on campus, you can access Chisholm’s wi-fi network on your laptop, mobile or tablet for free.

For help connecting your laptop or device view the user guide (login required to view) or visit a library and learning centre.

Printing and copying

To print or copy on campus you will need to add funds to your PaperCut MF printing account via credit card payment. You can access your PaperCut account online while on campus at: http://cit-p-pcut-ap01:9191/user. Printers are available on all campuses in the library and learning centre, with some campuses having additional printers available in hallway areas.

Please note: Students are advised not to place excessive amounts on their PaperCut account as we are unable to refund unused funds from PaperCut. You have 30 days from the completion of your course to use any credit on your card.

If you need assistance with adding funds to your PaperCut account, please visit a library and learning centre. The staff will assist you with this process.

Need help?

If you are on campus and need IT support, visit the Library and Learning Centre. The friendly staff can help solve a range of issues including login and access issues and connecting to wi-fi.  You can check out the Library and Learning Centre website's IT help page.

The IT help page has a range of how-to videos to assist you with your IT needs. If you are off campus, contact the IT Service Desk on (03) 9212 5444 or visit the Service Portal to view help guides and request support.